Our Policy Documents

Our Commitment to Quality in Treatment and Service

Our quality policy is to provide safe, effective and responsive dental services that consistently satisfies the needs and expectations of our patients in a caring pleasant professional work environment. This level of quality is achieved through a structured system of policies, processes and procedures and having a clinical governance that delivers continuous improvements in the work of every member of the practice team and, carrying out various risk assessments.

Dr Yasir Saeed, Director, has overall responsibility

Dr Yasir Saeed the clinical governance leader, has responsibility for implementing this policy.

This dental practice operates a Quality Assurance System :
▪ the consistent quality of dental care
▪ effective measures of infection control
▪ compliance with all health and safety legal requirements
▪ compliance with all legal requirements for the safe use ofx-ray equipment
▪ compliance with all continuing professional developmentrequirements of the General Dental Council

The quality objectives of this dental practice are:
– To implement clinical governance through internal andexternal trainings to all our staffs to enhance their performances, their motivation and increase their job satisfactions.
– To provide monitored, reviewed, audited and continuallyimproved dental services to all
– To comply with all relevant ethical, statutory and safetyrequirements
– To always have satisfied patients by having an excellentcustomer service centered on our service users’ needs and demands for a betterhealth.
– To have clear transparent fee system in place to create anatmosphere of openness, honesty and mutual respect.

Signed Dr Yasir Saeed

Missed appointments are monitored on a monthly basis.

Any patient who has missed two appointments will no longer be treated at the practice subject to the discretion of the treating dentist and management team.

A charge will be made dependant upon the length of the appointment, this charge will be subject to the discretion of the practice.

Patients must take the final responsibility for payment of services.
Patients should not enter into courses of treatment if they are not able to pay for them. Failure to pay for dental treatment will mean that further treatment at the practice will be stopped until the debt is repaid in full.
Legal action may be taken against the patients who do not pay for their dental treatment.

Your commitment to us:
Please treat our staff with the respect you expect from us.
Harassment of our dental team will not be tolerated.
Action may be taken by the practice owner against patients who harass the dental team.
You may be de-registered from the practice.
Harassment includes but is not limited to violence, abuse or offensive language.

Our commitment to you:
Our aim is for patients to be pleased with their experience of our service.
We take complaints very seriously in this practice.
Please refer to our complaints procedure if you wish to make a complaint.

To help us to provide good service and continue to improve, we welcome all feedback from our patients. If you feel a part of your treatment has not reached the standards you expect of us, we welcome your comments. We take complaints very seriously and try to ensure that all our patients are pleased with the treatment they receive. If you feel the need to make a complaint about our service, our objective is to deal with that complaint courteously and promptly.

How to complain:
• First point of call is the reception
• If the receptionist is not equipped to handle the complaint she will refer the patient to the Principle Dentist Dr Yasir Saeed
• The person responsible for dealing with any complaint about the service we provide is the Principle Dentist Dr Yasir Saeed
• If a patient complains by letter or email this will also be passed on asap.
• If a patient wishes to make a more official complaint, then the patient will be asked to put the complaint in writing and address it to Dr Yasir Saeed
• The practice will send the patient a letter of acknowledgment within 7 days while we investigate the issues raised. If the complaint is of a clinical nature it will be passed to the clinician involved to respond.
• Where appropriate the patient concerned would be invited to discuss the complaint either on the telephone or at the practice with Dr Yasir Saeed
• The conclusion of the complaint will be issued in writing to the patient.
• All complaints are recorded.

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:
• your display preferences, such as contrast colour settings, font size and language settings
• if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again)
• if you have agreed (or not) to our use of cookies on this site
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.
In addition some pages on our website display links to our social media accounts (facebook, twitter, linkedin, instagram, youtube).Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see https://www.aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Google Analytics

This website uses cookies that are generated using Google Analytics. These cookies are anonymous and are solely used for tracking results using information supplied by your browser when a page is requested.

These cookies are used to collect information about how you and other visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form including the number of visitors, where visitors have come to the site from and the pages they visit.

For more information on Google Analytics and its Privacy policy click here.

To opt out of being tracked by Google Analytics across all websites please visit the Google Analytics Opt-out Browser Add-on here.

Data privacy

People who contact us via social media:If you send us a private or direct message via social media the message will not be shared with any other organisations.

People who call us:
We do not retain any information from the calls or record them. We will not pass your details on to any other organisations.

People who email us:
We will not pass your email address or any email messages on to any other organisations. We will not add you to a mailing list without first seeking your consent and we will not use your email for marketing purposes. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Beaulieu Dental Practice
Data protection privacy notice for patients

In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

About us
We are Beaulieu Dental Practice 11 Centenary Way, White Hart Lane, Springfield, Chelmsford, Essex CM1 6AU.

Dr Yasir Saeed is responsible for keeping secure the information about you that we hold. Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.

Information that we hold
We can only keep and use information for specific reasons set out in the law. If we want to keep and use information about your health, we can only do so in particular circumstances. Below, we describe the information we hold and why, and the lawful basis for collecting and using it.

Contact details
We hold personal information about you including your name, date of birth, national insurance number, NHS number, address, telephone number and email address. This information allows us to fulfil our contract with you to provide appointments. We will also use the information to send you reminders and recall appointments as we have a legitimate interest to ensure your continuing care and to make you aware of our services.

Financial information
We hold information about the fees we have charged, the amounts you have paid and some payment details. This information forms part of our contractual obligation to you to provide dental care and allows us to meet legal financial requirements.

Dental records

We hold information about your dental and general health, including
– Clinical records made by dentists and other dental professionals involved with your care and treatment
– X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
– Medical and dental histories
– Treatment plans and consent
– Notes of conversations with you about your care
– Dates of your appointments
– Details of any complaints you have made and how these complaints were dealt with
– Correspondence with you and other health professionals or institutions.

We collect and use this information to allow us to fulfil our contract with you to discuss your treatment options and provide dental care that meets your needs. We also use this information for the legitimate interest of ensuring the quality of the treatment we provide.

How we use your information
To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you. We will share your information with Simply Health Professionals in connection with your dental treatment. We may contact you to conduct patient surveys or to find out if you are happy with the treatment you received for quality control purposes. We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter. If we wish to use your information for dental research or dental education, we will discuss this with you and seek your consent. Depending on the purpose and if possible, we will anonymise your information. If this is not possible we will inform you and discuss your options. © BDA. Version 2 2

Sharing information

Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:
 Your doctor
 The hospital or community dental services or other health professionals caring for you
 Specialist dental or medical services to which we may refer you
 NHS payment authorities
 The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges
 Dental laboratories
 Debt collection agencies
 Private dental schemes of which you are a member.

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary. We will let you know in advance if we send your medical information to another medical provider and we will give you the details of that provider at that time. In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.

Keeping your information safe
We store your personal information securely on our practice computer system and/or in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

We take precautions to ensure security of the practice premises, the practice filing systems and computers. We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely. We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years whichever is the longer. At your request, we will delete non-essential information (for example some contact details) before the end of this period.

Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

You can also request us to:
 Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change.
 Erase some of the information we hold. For legal reasons, we may be unable to erase certain information (for example, information about your dental treatment). However, we can, if you ask us to, delete some contact details and other non-clinical information.
 Stop using your information – for example, sending you reminders for appointments or information about our service. Even if you have given us consent to send you marketing information, you may withdraw that consent at any time.
 Stop using information if you believe the information is inaccurate or you believe we are using your information illegally.
 Supply your information electronically to another dentist.

If we are relying on your consent to use your personal information for a particular purpose, you may withdraw your consent at any time and we will stop using your information for that purpose. All requests should be made by to Dr Yasir Saeed.

If you do not agree.
If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use  your information, we may not be able to continue to provide your dental care.
If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9-5AF (0303 123 1113 or 01625 545745).